Question 1

Can I call you?

Accepted Answer

No. eTax AI is an online service. Keeping it that way is what lets us charge less than a traditional accountant. Everything happens through your app, email, or WhatsApp.

Question 2

Are meetings included?

Accepted Answer

There are no scheduled meetings — and that is by design. If something needs explaining, your accountant will message you through the portal. It is faster than waiting for a calendar slot.

Question 3

Do I need a separate business bank account?

Accepted Answer

It is not essential, but it makes everything cleaner and cheaper to run. We recommend Starling, Tide or Monzo — these are free accounts, and you will get better results and be more HMRC-compliant with one.

Question 4

Will you work from my paper records?

Accepted Answer

Yes. Snap a photo or post them to us and the AI turns them into digital records. MTD does require digital records going forward, which is exactly what we set up for you.

Question 5

Can I send receipts by WhatsApp?

Accepted Answer

Yes — it is one of the most popular ways our clients send things in. Forward a photo and it lands straight in your books, categorised and reconciled.

Question 6

Do I need my own accounting software?

Accepted Answer

No. We provide and run the digital record-keeping for you as part of your plan, so there is nothing for you to buy, learn or log into.

Question 7

Is VAT included?

Accepted Answer

VAT returns are a low-cost add-on rather than part of the base fee, so you only pay for it if you are VAT-registered. You can see the exact cost in the quote builder.

Question 8

Is payroll included?

Accepted Answer

Payroll is an optional add-on rather than part of the base fee. It covers payslips, RTI submissions to HMRC and pension filings, and workplace-pension auto-enrolment can be added too. If you do not already have a PAYE scheme there is a one-off setup as well. The quote builder shows exactly what yours would come to.

Question 9

What happens if I miss a deadline?

Accepted Answer

With your books kept current all year, deadlines rarely sneak up — we prepare and remind you well ahead. If HMRC ever queries something, we handle the correspondence for you.

Question 10

When do extra fees apply?

Accepted Answer

Only for things outside your plan — extra payslips, one-off registrations, or a more complex year-end. The quote builder shows every add-on up front, so there are no surprises.

Question 11

I have a self-employment and a rental property — can I work with you?

Accepted Answer

Not at the moment. Because of the added MTD complications, we would ask you to get a quote from our sister company, TS Partners.